• Cat-intel
  • MedIntelliX
  • Consulting
  • Resources
  • About Us
  • News
  • Careers
  • Contact Us
  • Login
    • English
    Chinese
    French
    Hindi

    Cloud-Based Contact Center Market

    ID: 4897
    100 Pages
    Research Team
    07/2025

    Cloud-Based Contact Center Market Research Report Information by Solution (Automatic Call Distribution, and Agent Performance Optimization), by Application (Workforce Optimization, and Data Integration & Recording), by Vertical (BFSI, IT & Telecom, Media and Entertainment, Retail, Consumer, Logistics and Transport, Healthcare, and Others) and By Region (Asia-Pacific, North America, Euro...

    Share:
    ReportInfographic

    Purchase Options

    $ 4,950.0
    $ 5,950.0
    $ 7,250.0
    Compare License

    Market Summary

    Research Methodology on Cloud-based Contact Center Market


    Market Research Future (MRFR) has leveraged its industry expertise and developed a robust research methodology to determine the Global Cloud-Based Contact Center Market. We have employed an advanced combination of primary and secondary research techniques to explore different facets of the global market. The primary research study is based on interviews and survey responses from key vendors, industry experts, decision-makers, and C-suite executives. This comprehensive research method provides a thorough analysis of every aspect that impacts market moves, such as customer preference, competitive strategies, identifying and monitoring emerging trends, and different business strategies.


    The secondary research process starts with filtering online and offline data resources such as databases, company and regulatory websites, industry magazines, whitepapers, and other resources. These resources are studied thoroughly and the crucial information is gathered to better understand the global market. Advanced analytics such as media asset analysis, financial firm analysis, channel presentation analysis, and text analytics are used to analyse and understand the history, current developments, and predictions of the market.


    MRFR also utilizes advanced analytics such as top-down analysis, middle-up analysis, and bottom-up analysis to monitor the key market factors that determine the industry's performance. The top-down analysis helps MRFR evaluate the present market and forecast its prevalent trend. This helps MRFR dig deep into the intricate details of the market, revealing the market adoption pattern in different verticals. The middle-up and bottom-up analysis helps MRFR assess and determine the key market players and upcoming market trends. In addition, we also conduct surveys to understand the beliefs, opinions, and preferences of the key market players.


    Overall, our research methodology has been designed to do an in-depth analysis of the global cloud-based contact centre market. The scope of this research covers company profiles, product segmentation, competitive landscape, regional trends, and market pricing trends and forecasts from 2023 to 2030.

    Market Size & Forecast

    Report Attribute/Metric Details
    Market Size 2022 USD 20.7 Billion
    Market Size 2023 USD 25.6 Billion
    Market Size 2030 USD 101.1 Billion
    Compound Annual Growth Rate (CAGR) 21.7% (2024-2030)
    Base Year 2023
    Forecast Period 2024-2032
    Historical Data 2019 to 2022
    Forecast Units Value (USD Billion)
    Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Segments Covered Vertical Type, Application Type, Solution Type and Regional Type
    Geographies Covered North America, Europe, Asia Pacific, and the Rest of the World
    Countries Covered The U.S, Canada, Germany, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil
    Key Companies Profiled RingCentral Inc., Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Connect First Inc., Five9 Inc., Mitel Networks Corporation, Aspect Software Parent Inc., 8X8 Inc., Avaya Holdings Corp., NICE inContact, Teleforge Corporation, 1Stream Inc., AVOXI Inc. and, Odigo SAS
    Key Market Opportunities Increasing focus on healthcare
    Key Market Dynamics Increasing offerings such as Chatbots integration with Artificial intelligence Focus on prompt response and customer satisfaction. Better security, easy to implement, and cost effectiveness for the end user companies

    Major Players

    Cloud-Based Contact Center Market Segmentation

    Cloud-Based Contact Center Market by Solution Outlook (USD Billion, 2023-2030)

    • Automatic Call Distribution

    • Agent Performance Optimization

    Cloud-Based Contact Center Market by Application Outlook (USD Billion, 2023-2030)

    • Workforce Optimization

    • Data Integration & Recording

    Cloud-Based Contact Center Market by Vertical Outlook (USD Billion, 2023-2030)

    • BFSI

    • IT & Telecom

    • Media and Entertainment

    • Retail

    • Consumer

    • Logistics and Transport

    • Healthcare

    • Others

    Cloud-Based Contact Center Market Regional Outlook (USD Billion, 2023-2030)

    • North America Outlook (USD Billion, 2023-2030)

      • North America Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • North America Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • North America Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • US Outlook (USD Billion, 2023-2030)

      • US Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • US Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • US Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • CANADA Outlook (USD Billion, 2023-2030)

      • CANADA Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • CANADA Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • CANADA Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

    • Europe Outlook (USD Billion, 2023-2030)

      • Europe Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Europe Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Europe Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • Germany Outlook (USD Billion, 2023-2030)

      • Germany Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Germany Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Germany Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • France Outlook (USD Billion, 2023-2030)

      • France Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • France Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • France Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • UK Outlook (USD Billion, 2023-2030)

      • UK Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • UK Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • UK Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • ITALY Outlook (USD Billion, 2023-2030)

      • ITALY Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • ITALY Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • ITALY Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • SPAIN Outlook (USD Billion, 2023-2030)

      • Spain Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Spain Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Spain Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • Rest Of Europe Outlook (USD Billion, 2023-2030)

      • Rest Of Europe Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • REST OF EUROPE Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • REST OF EUROPE Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

    • Asia-Pacific Outlook (USD Billion, 2023-2030)

      • Asia-Pacific Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Asia-Pacific Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Asia-Pacific Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • China Outlook (USD Billion, 2023-2030)

      • China Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • China Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • China Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • Japan Outlook (USD Billion, 2023-2030)

      • Japan Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Japan Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Japan Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • India Outlook (USD Billion, 2023-2030)

      • India Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • India Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • India Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • Australia Outlook (USD Billion, 2023-2030)

      • Australia Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Australia Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Australia Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • South Korea Outlook (USD Billion, 2023-2030)

      • South Korea Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • South Korea Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • South Korea Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • Rest of Asia-Pacific Outlook (USD Billion, 2023-2030)

      • Rest of Asia-Pacific Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Rest of Asia-Pacific Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Rest of Asia-Pacific Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

    • Rest of the World Outlook (USD Billion, 2023-2030)

      • Rest of the World Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Rest of the World Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Rest of the World Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • Middle East Outlook (USD Billion, 2023-2030)

      • Middle East Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Middle East Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Middle East Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • Africa Outlook (USD Billion, 2023-2030)

      • Africa Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Africa Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Africa Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

      • Latin America Outlook (USD Billion, 2023-2030)

      • Latin America Cloud-Based Contact Center Market by Solution

        • Automatic Call Distribution

        • Agent Performance Optimization

      • Latin America Cloud-Based Contact Center Market by Application

        • Workforce Optimization

        • Data Integration & Recording

      • Latin America Cloud-Based Contact Center Market by Vertical

        • BFSI

        • IT & Telecom

        • Media and Entertainment

        • Retail

        • Consumer

        • Logistics and Transport

        • Healthcare

        • Others

    Market Trends

    Cloud-Based Contact Center Market Overview

    Cloud-Based Contact Center Market Size was valued at USD 20.7 Billion in 2022. The Cloud-Based Contact Center market is projected to grow from USD 25.6 Billion in 2023 to USD 101.1 Billion by 2030, exhibiting a compound annual growth rate (CAGR) of 21.7% during the forecast period (2024 - 2032).

    Increasing offerings such as Chatbots integration with Artificial intelligence, focus on prompt response and customer satisfaction, better security, easy to implement, and cost effectiveness for the end user companies are the major factors driving the growth of the market.

    Figure 1: Cloud-Based Contact Center Market Size, 2023-2030 (USD Billion)

    Cloud-Based Contact Center Market Overview

    Source: Secondary Research, Primary Research, MRFR Database and Analyst Review

    Cloud-Based Contact Center Market Trends

    The integration of chatbots with artificial intelligence (AI) proliferate the growth of cloud-based contact centers.

    Chatbots are becoming increasingly popular as a tool for handling routine customer inquiries and providing self-service options to customers. When chatbots are integrated with AI, they can provide...

    Market Segment Insights

    Smartphone Sensors Smartphone Type Insights

    The Smartphone Sensors market segmentation, based on smartphone type, includes standard smartphone, rugged smartphone, smartwatches, and other wearable. The standard smartphone segment dominated the market, accounting for the maximum market revenue. A smartphone is a mobile phone with a built-in computer and advanced features, such as web browsing and operating system, which are not associated with its counterpart. The rising mobile internet use, rising disposable income in developing countries, and high ownership of premium design smartphones are a few factors that are anticipated to grow smartphone sales. Smartphones are helped by a mobile operating system that offers advanced computing facilities. A smartphone can also work as a digital media player for uploading photos, videos, and music through a single interface.

    Smartphone Sensors Market, By Device Type Outlook, 2024 & 2035
    Get detailed insights about Cloud-Based Contact Center Market

    Smartphone Sensors Manufacturer Insights

    The Smartphone Sensors market segmentation, based on the manufacturer, includes Apple Inc., Samsung Electronics, Huawei Technology, Xiaomi Inc., Oppo, Sony Corporation, HMD Global, and others. The Apple Inc. segment generated the most revenue due to its superior quality. Apple’s iPhone stands out over all other smartphones in the market. Apple Inc. is the market leader because they use more sensors in their devices to provide unique features. For Instance: Apple’s iPhone 12 uses a lidar for depth sensing, proximity for 3D touch, a gyroscope for compass, GPS, face ID for biometrics, auto-off, a barometer, a magnetometer for compass & GPS, and an ambient light sensor for auto-dimming displays. The better user experience, increased accessibility, and more security these sensors offer consumers to boost the segment‘s growth.

    Smartphone Sensors Application Insights

    The Smartphone Sensors market segmentation, based on the manufacturer, includes Apple Inc., Samsung Electronics, Huawei Technology, Xiaomi Inc., Oppo, Sony Corporation, HMD Global, and others. The Apple Inc. segment generated the most revenue due to its superior quality. Apple’s iPhone stands out over all other smartphones in the market. Apple Inc. is the market leader because they use more sensors in their devices to provide unique features. For Instance: Apple’s iPhone 12 uses a lidar for depth sensing, proximity for 3D touch, a gyroscope for compass, GPS, face ID for biometrics, auto-off, a barometer, a magnetometer for compass & GPS, and an ambient light sensor for auto-dimming displays. The better user experience, increased accessibility, and more security these sensors offer consumers to boost the segment‘s growth.

    Smartphone Sensors Regional Insights

    The Smartphone Sensors market segmentation, based on the manufacturer, includes Apple Inc., Samsung Electronics, Huawei Technology, Xiaomi Inc., Oppo, Sony Corporation, HMD Global, and others. The Apple Inc. segment generated the most revenue due to its superior quality. Apple’s iPhone stands out over all other smartphones in the market. Apple Inc. is the market leader because they use more sensors in their devices to provide unique features. For Instance: Apple’s iPhone 12 uses a lidar for depth sensing, proximity for 3D touch, a gyroscope for compass, GPS, face ID for biometrics, auto-off, a barometer, a magnetometer for compass & GPS, and an ambient light sensor for auto-dimming displays. The better user experience, increased accessibility, and more security these sensors offer consumers to boost the segment‘s growth.

    Smartphone Sensors Market, By Device Type Outlook, 2024 & 2035
    Get detailed insights about Smartphone Sensors Market

    Smartphone Sensors Price Insights

    The Smartphone Sensors market segmentation, based on price, includes USD 300 to USD 500, USD 100 to USD 300, above USD 500, and under USD 100. The USD 300 to USD 500 segment dominated the market revenue in the projected period. Most smartphones sold in medium-end devices have a sensor within this range. For instance: Nubia launched a new flagship Android device powered by the latest Snapdragon 8Gen 2CPU. The OEM has also specified that this gadget, which peculiarly seems to go by the name Z50 even though its processor was the z40 Pro, will compete with the Xiaomi 13 and iQOO11 series with cutting-edge LPDDR5X RAM and storage with the most recent UFS 4.0 spec.

    Get more detailed insights about Cloud-Based Contact Center Market

    Key Players and Competitive Insights

    Leading market players are investing heavily in research and development to expand their product lines, which will help the Smartphone Sensors market, grow even more. Market participants are also undertaking various strategic activities to expand their footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and growing market climate, the Smartphone Sensors industry must offer cost-effective items.

    Manufacturing locally to minimize operational costs is one of the key business tactics manufacturers use in the Smartphone Sensors industry to benefit clients and increase the market sector. In recent years, the Smartphone Sensors industry has offered manufacturers some of the most significant advantages. Major players in the Smartphone Sensors market, including MS AG (Austria), Broadcom Inc. (US), DYNA IMAGE Corporation (China), Murata Electronics Oy (Finland), NEXT Biometrics Group ASA (Norway), Omron Corporation (Japan), Samsung Electronics Co. Ltd. (South Korea), Sony Corporation (Japan)., and others, are attempting to increase market demand by investing in research and development operations.

    Samsung is dedicated to abiding by local laws and regulations and enforcing a strict code of conduct for all employees. Samsung adheres to a straightforward business tent: to usage its technology and expertise to develop top-notch goods and services that make a more cultured world. Samsung provides a high importance on its people and technologies to do this. For Instance: In January 2023, Samsung Electronics launched its new MICRO LED, Neo QLED, and Samsung OLED product lines, along with lifestyle products and accessories, before CES® 2023.

    Apple Inc. is a multinational American technology business with its main office in Cupertino, California. According to revenue, Apple will be the top technological business in the world in 2022, with US $ 394.3 billion in sales. According to market capitalization, Apple is the largest corporation in the world as of March 2023. For Instance: In September 2022, the iPhone 14 and iPhone 14 Plus, which come in two sizes, 6.1 and 6.7 inches and include a smart design, camera upgrades, and game-changing new safety measures, were introduced by Apple. The iPhone 14 and iPhone 14 Plus have a powerful camera system that incorporates the primary and front TrueDepth cameras, the Ultra Wide camera for uncommon perspectives, and the photonic engine, an enhanced picture pipeline.

    Key Companies in the Smartphone Sensors market include

    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)

    Industry Developments

    • September 2022: Comcast and Samsung Electronics announced their partnership to create 5G Radio Access Network (RAN) technologies to enhance 5G connection for Xfinity Mobile and Comcast Business Mobile users in Comcast service zones. Samsung will provide 5G RAN technology, and Comcast will deploy Citizens Broadband Radio Service (CBRS) and 600 MHz spectrum to provide 5G access to consumer and business users in the US.
    • October 2022: Huawei announced the release of the newest antenna solutions, including the Maxwell platform and the X2 antenna series, for the subsequent 5G antenna innovation stage. The new technologies speed up 5G deployment by improving antenna and setup capabilities.

    Market Segmentation

    Smartphone Type Outlook

    • Standard Smartphone
    • Rugged Smartphone
    • Smartwatches
    • Other Wearable

    Price Outlook

    • USD 300 to USD 500
    • USD 100 to USD 300
    • Above USD 500
    • Under USD 100

    Manufacturer Outlook

    • Apple Inc.
    • Samsung Electronics
    • Huawei Technology
    • Xiaomi Inc.
    • Oppo
    • Sony Corporation
    • HMD Global

    Application Outlook

    • High-Level
    • Mid-Level
    • Low-Level

    Manufacturer Outlook

    North America
    • US
    • Canada
    Europe
    • Germany
    • France
    • UK
    • Italy
    • Spain
    • Rest of Europe
    Asia-Pacific
    • China
    • Japan
    • India
    • Italy
    • Australia
    • South Korea
    • Rest of Asia-Pacific
    Rest of the World
    • Middle East
    • Africa
    • Latin America

    Report Scope

    Report Attribute/Metric Details
    Market Size 2022 USD 20.7 Billion
    Market Size 2023 USD 25.6 Billion
    Market Size 2030 USD 101.1 Billion
    Compound Annual Growth Rate (CAGR) 21.7% (2024-2030)
    Base Year 2023
    Forecast Period 2024-2032
    Historical Data 2019 to 2022
    Forecast Units Value (USD Billion)
    Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Segments Covered Vertical Type, Application Type, Solution Type and Regional Type
    Geographies Covered North America, Europe, Asia Pacific, and the Rest of the World
    Countries Covered The U.S, Canada, Germany, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil
    Key Companies Profiled RingCentral Inc., Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Connect First Inc., Five9 Inc., Mitel Networks Corporation, Aspect Software Parent Inc., 8X8 Inc., Avaya Holdings Corp., NICE inContact, Teleforge Corporation, 1Stream Inc., AVOXI Inc. and, Odigo SAS
    Key Market Opportunities Increasing focus on healthcare
    Key Market Dynamics Increasing offerings such as Chatbots integration with Artificial intelligence Focus on prompt response and customer satisfaction. Better security, easy to implement, and cost effectiveness for the end user companies

    Market Highlights

    Author

    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in market research and business consulting, working under the spectrum of information communication technology, telecommunications and semiconductor domains. aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

    Leave a Comment

    Latest Comments

    John Doe
    john@example.com

    This is a great article! Really helped me understand the topic better.

    Posted on July 23, 2025, 10:15 AM
    Jane Smith
    jane@domain.com

    Thanks for sharing this. I’ve bookmarked it for later reference.

    Posted on July 22, 2025, 7:45 PM
    View All

    FAQs

    At what rate can the market expand in the coming years?

    The projected market expansion in the coming years can be at a rate of 25%.

    What is expected to be the market size by 2023?

    The expected market size can be USD 24.11 billion by 2023.

    Who are the top players in the global market, as listed in the report?

    The top companies in the global market include Five9 (US), Cisco Systems (US), Accurate Always, Inc.(US), Aspect Software (US), Extreme Networks, Liveops, Inc. (US), NewVoiceMedia (UK), NICE Ltd. (Israel), CCT Solutions (US), inContact, Inc.(US), Oracle Corporation (US), Connect First (US), Interlink Network Systems (US), Genesys (US), Servion Global Solutions (India), KM2 Solutions (US), 3CLogic (US), 8x8 Inc. (US), among others.

    What is the competitive analysis of the market?

    The market is abuzz with a number of trends, including the rising use of chatbots as well as artificial intelligence combined with the growing dependence on interactive voice response (IVR). A number of players are adopting artificial intelligence and chat bots to boost their enterprise value. They are also adopting marketing hacks like mergers and acquisitions to enhance their business growth.

    What factors favor the market growth in North America?

    The presence of a huge number of well-known vendors coupled with the rising adoption of associated services benefit the North American market.

    What are the types of deployment modes discussed in the report?

    The types of deployment modes discussed in the report include public cloud, hybrid cloud and private cloud.

    1.    
      1. Introduction
        1. Market Estimates & Forecast,
        2. Market Estimates & Forecast, by Region, 2021–2030
        3. Market Estimates & Forecast,
        4. Market Estimates & Forecast, by Region, 2021–2030
    2.    Global Cloud-Based Contact Center Market, by deployment model
      1.     Introduction
        1. Market Estimates & Forecast, 2021–2030
        2. Market Estimates
        3. Market Estimates & Forecast, 2021–2030
        4. Market Estimates
        5. Market Estimates & Forecast, 2021–2030
        6. Market Estimates
    3.    Global Cloud-Based
      1. Introduction
        1. Market Estimates & Forecast, 2021–2030
        2. Market Estimates & Forecast, 2021–2030
        3. Market Estimates & Forecast,
        4. Market Estimates & Forecast, by Region, 2021–2030
        5. Market Estimates
        6. Market Estimates & Forecast, by
        7. Market
        8. Market Estimates & Forecast,
        9. Market Estimates & Forecast, 2021–2030
        10. Market Estimates
        11. Market Estimates & Forecast, 2021–2030
        12. Market Estimates & Forecast, by Region, 2021–2030
        13. Market Estimates & Forecast, 2021–2030
        14. Market
        15. Market Estimates & Forecast,
        16. Market Estimates & Forecast, by Service,
        17. Market Estimates & Forecast, by Organization size,
        18. Market Estimates & Forecast, by deployment model,
        19. Market Estimates & Forecast, by Vertical, 2021–2030
        20. Market Estimates & Forecast, 2021–2030
        21. Market
        22. Market Estimates
        23. Market Estimates
        24. Market Estimates
        25. Market Estimates & Forecast, 2021–2030
        26. Market Estimates & Forecast, by Solution, 2021–2030
        27. Market
        28. Market
        29. Market
        30. Market Estimates & Forecast, 2021–2030
        31. Market Estimates & Forecast, by Solution, 2021–2030
        32. Market
        33. Market
        34. Market
        35. Middle East &
        36. Latin
    4. 1.2    Product/Business
      1. 3    Financial Updates
      2. 4    Key Developments
      3. 4    Key Developments
      4. 4    Key Developments
      5. 4    Key Developments
    5. Porter’s Five Forces Analysis of Global Cloud-Based Contact Center Market 
    6. Share of Global Cloud-Based Contact Center Market in 2021, by country (in %)
    7. Sub segments of Solution 
    8. TO 2030</p>"

    Cloud-Based Contact Center Market Segmentation

    Cloud-Based Contact Center Market by Solution Outlook (USD Billion, 2023-2030)

    • Automatic Call Distribution
    • Agent Performance Optimization

    Cloud-Based Contact Center Market by Application Outlook (USD Billion, 2023-2030)

    • Workforce Optimization
    • Data Integration & Recording

    Cloud-Based Contact Center Market by Vertical Outlook (USD Billion, 2023-2030)

    • BFSI
    • IT & Telecom
    • Media and Entertainment
    • Retail
    • Consumer
    • Logistics and Transport
    • Healthcare
    • Others

    Cloud-Based Contact Center Market Regional Outlook (USD Billion, 2023-2030)

    • North America Outlook (USD Billion, 2023-2030)

      • North America Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • North America Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • North America Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • US Outlook (USD Billion, 2023-2030)

      • US Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • US Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • US Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • CANADA Outlook (USD Billion, 2023-2030)

      • CANADA Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • CANADA Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • CANADA Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

    • Europe Outlook (USD Billion, 2023-2030)

      • Europe Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Europe Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Europe Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • Germany Outlook (USD Billion, 2023-2030)

      • Germany Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Germany Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Germany Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • France Outlook (USD Billion, 2023-2030)

      • France Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • France Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • France Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • UK Outlook (USD Billion, 2023-2030)

      • UK Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • UK Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • UK Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • ITALY Outlook (USD Billion, 2023-2030)

      • ITALY Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • ITALY Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • ITALY Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • SPAIN Outlook (USD Billion, 2023-2030)

      • Spain Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Spain Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Spain Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • Rest Of Europe Outlook (USD Billion, 2023-2030)

      • Rest Of Europe Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • REST OF EUROPE Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • REST OF EUROPE Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

    • Asia-Pacific Outlook (USD Billion, 2023-2030)

      • Asia-Pacific Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Asia-Pacific Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Asia-Pacific Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • China Outlook (USD Billion, 2023-2030)

      • China Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • China Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • China Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • Japan Outlook (USD Billion, 2023-2030)

      • Japan Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Japan Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Japan Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • India Outlook (USD Billion, 2023-2030)

      • India Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • India Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • India Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • Australia Outlook (USD Billion, 2023-2030)

      • Australia Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Australia Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Australia Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • South Korea Outlook (USD Billion, 2023-2030)

      • South Korea Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • South Korea Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • South Korea Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • Rest of Asia-Pacific Outlook (USD Billion, 2023-2030)

      • Rest of Asia-Pacific Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Rest of Asia-Pacific Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Rest of Asia-Pacific Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

    • Rest of the World Outlook (USD Billion, 2023-2030)

      • Rest of the World Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Rest of the World Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Rest of the World Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • Middle East Outlook (USD Billion, 2023-2030)

      • Middle East Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Middle East Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Middle East Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • Africa Outlook (USD Billion, 2023-2030)

      • Africa Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Africa Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Africa Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others

      • Latin America Outlook (USD Billion, 2023-2030)

      • Latin America Cloud-Based Contact Center Market by Solution
        • Automatic Call Distribution
        • Agent Performance Optimization
      • Latin America Cloud-Based Contact Center Market by Application
        • Workforce Optimization
        • Data Integration & Recording
      • Latin America Cloud-Based Contact Center Market by Vertical
        • BFSI
        • IT & Telecom
        • Media and Entertainment
        • Retail
        • Consumer
        • Logistics and Transport
        • Healthcare
        • Others
    Infographic

    Free Sample Request

    Kindly complete the form below to receive a free sample of this Report

    Related Reports

    Global Reports
    Regional Reports
    Country Reports

    Customer Strories

    Watch Video

    “I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.”

    Jongwon Byun

    Director, Research Operations
    Case Study

    Smartphone Motherboard Parts Manufacturing Research

    Smartphone Motherboard Parts Manufacturing Research