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    CRM Software Market

    ID: 3512
    100 Pages
    Research Team
    07/2025

    CRM Software Market Research Report Information By Component (Software, Services), By Deployment (On-Premise, Cloud, Hybrid), By Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Others), By Vertical (BFSI, Healthcare, IT & Telecommunication, Retail & E-commerce, Manufacturing, Government & Defense, Media &...

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    Market Summary

    Research Methodology on CRM Software Market


    Research Design


    The research design used for this report is a longitudinal study. The report involves a detailed review of the past, present and future of the CRM software market, considering the product offerings, technological advancements, characteristics, usage of the software services and the competitive landscape. The data for this report is gathered through extensive primary and secondary research, covering various aspects of the CRM software market.


    Primary Research


    Primary research is conducted using a survey of the CRM software market providers to obtain in-depth knowledge of the market. The framework is based on a questionnaire that is sent out to the key service providers. The questionnaire contains questions on their competitive advantage, current market position and their plans to take their CRM software services to the next level. In addition, interviews are conducted with some of the participants to gain an understanding of their operations and strategies.


    Secondary Research


    Secondary research is conducted using publicly available data such as market reports, websites, online articles, press releases, and industry associations. Statistical analysis is conducted to estimate the size of the market and to estimate the future growth of the CRM software market. The data is used to gain an understanding of the present landscape of the market and to forecast its future prospects.


    Market Size Estimation


    The market size is estimated using bottom-up and top-down approaches. The bottom-up approach is used to estimate the market size of the total CRM software market, while the top-down approach is used to validate the estimated market size. The revenue figures provided by the major key players in the market are taken into consideration to estimate the overall revenue for the CRM software market.


    Data Analysis


    The data collected from various sources is analysed using several research techniques such as correlation analysis, regression analysis, and trend analysis. The results of the analysis are used to obtain a better understanding of the CRM software market, its characteristics, and market trends. Additionally, the results are used to make inferences regarding the future of the market.


    Data Validation


    The collected data is validated through a triangulation method. The data is verified and validated through primary research and secondary sources to ensure accuracy and authenticity. The figures obtained from various sources are compared to validate the data and identify any discrepancies that may exist.

    Market Size & Forecast

    Attribute/Metric Details
    Market Size 2023 USD 40.2 Billion
    Market Size 2024 USD 46.3 Billion
    Market Size 2032 USD 156.3 Billion
    Compound Annual Growth Rate (CAGR) 11.50% (2024-2032)
    Base Year 2021
    Market Forecast Period 2024-2032
    Historical Data 2018 & 2020
    Market Forecast Units Value (USD Million)
    Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
    Segments Covered Component, Deployment, Application, Vertical, and Region
    Geographies Covered North America, Europe, Asia Pacific, and Rest of the World
    Countries Covered The U.S, Canada, Germany, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil

    Major Players

    CRM Software Market Segmentation

    CRM Software Component Outlook (USD Million, 2018-2030)

    • Software

    • Services

    CRM Software Deployment Outlook (USD Million, 2018-2030)

    • On-Premise

    • Cloud

    • Hybrid

    CRM Software Application Outlook (USD Million, 2018-2030)

    • Customer Service

    • Customer Experience Management

    • CRM Analytics

    • Marketing Automation

    • Salesforce Automation

    • Others

    CRM Software Vertical Outlook (USD Million, 2018-2030)

    • BFSI

    • Healthcare

    • IT & Telecommunication

    • Retail & E-commerce

    • Manufacturing

    • Government & Defense

    • Media & Entertainment

    • Others

    CRM Software Regional Outlook (USD Million, 2018-2030)

    • North America Outlook (USD Million, 2018-2030)

      • North America CRM Software by Component

        • Software

        • Services

      • North America CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

    North America CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • North America CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • US Outlook (USD Million, 2018-2030)

      • US CRM Software by Component

        • Software

        • Services

      • US CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • US CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • US CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • CANADA Outlook (USD Million, 2018-2030)

      • CANADA CRM Software by Component

        • Software

        • Services

      • CANADA CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • CANADA CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • CANADA CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

    • Europe Outlook (USD Million, 2018-2030)

      • Europe CRM Software by Component

        • Software

        • Services

      • Europe CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Europe CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Europe CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • Germany Outlook (USD Million, 2018-2030)

      • Germany CRM Software by Component

        • Software

        • Services

      • Germany CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Germany CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Germany CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • France Outlook (USD Million, 2018-2030)

      • France CRM Software by Component

        • Software

        • Services

      • France CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • France CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • France CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • UK Outlook (USD Million, 2018-2030)

      • UK CRM Software by Component

        • Software

        • Services

      • UK CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • UK CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • UK CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • ITALY Outlook (USD Million, 2018-2030)

      • ITALY CRM Software by Component

        • Software

        • Services

      • ITALY CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • ITALY CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • ITALY CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • SPAIN Outlook (USD Million, 2018-2030)

      • Spain CRM Software by Component

        • Software

        • Services

      • Spain CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Spain CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Spain CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • Rest Of Europe Outlook (USD Million, 2018-2030)

      • Rest Of Europe CRM Software by Component

        • Software

        • Services

      • REST OF EUROPE CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • REST OF EUROPE CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • REST OF EUROPE CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

    • Asia-Pacific Outlook (USD Million, 2018-2030)

      • Asia-Pacific CRM Software by Component

        • Software

        • Services

      • Asia-Pacific CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Asia-Pacific CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Asia-Pacific CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • China Outlook (USD Million, 2018-2030)

      • China CRM Software by Component

        • Software

        • Services

      • China CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • China CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • China CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • Japan Outlook (USD Million, 2018-2030)

      • Japan CRM Software by Component

        • Software

        • Services

      • Japan CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Japan CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Japan CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • India Outlook (USD Million, 2018-2030)

      • India CRM Software by Component

        • Software

        • Services

      • India CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • India CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • India CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • Australia Outlook (USD Million, 2018-2030)

      • Australia CRM Software by Component

        • Software

        • Services

      • Australia CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Australia CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Australia CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • Rest of Asia-Pacific Outlook (USD Million, 2018-2030)

      • Rest of Asia-Pacific CRM Software by Component

        • Software

        • Services

      • Rest of Asia-Pacific CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Rest of Asia-Pacific CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Rest of Asia-Pacific CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

    • Rest of the World Outlook (USD Million, 2018-2030)

      • Rest of the World CRM Software by Component

        • Software

        • Services

      • Rest of the World CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Rest of the World CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Rest of the World CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • Middle East Outlook (USD Million, 2018-2030)

      • Middle East CRM Software by Component

        • Software

        • Services

      • Middle East CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Middle East CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Middle East CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • Africa Outlook (USD Million, 2018-2030)

      • Africa CRM Software by Component

        • Software

        • Services

      • Africa CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Africa CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Africa CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

      • Latin America Outlook (USD Million, 2018-2030)

      • Latin America CRM Software by Component

        • Software

        • Services

      • Latin America CRM Software by Deployment

        • On-Premise

        • Cloud

        • Hybrid

      • Latin America CRM Software by Application

        • Customer Service

        • Customer Experience Management

        • CRM Analytics

        • Marketing Automation

        • Salesforce Automation

        • Others

      • Latin America CRM Software by Vertical

        • BFSI

        • Healthcare

        • IT & Telecommunication

        • Retail & E-commerce

        • Manufacturing

        • Government & Defense

        • Media & Entertainment

        • Others

    Market Trends

    CRM Software Market Overview

    CRM Software Market Size was valued at USD 40.2 Billion in 2023. The CRM Software Market industry is projected to grow from USD 46.3 Billion in 2024 to USD 156.3 Billion by 2032, exhibiting a compound annual growth rate (CAGR) of 11.50% during the forecast period (2024 - 2032).

    CRM or customer relationship management software refers to strategies or technologies a company uses to analyze customer interactions throughout the consumer lifecycle. CRM software is designed to compile information about customers across different channels with the basic goal to maintain business relationships. It helps the companies to stay connected with their customers and improve profitability and also helps in streamlining work processes.

    Figure 1: CRM Software Market Size, 2024-2032 (USD Billion)

    CRM Software Market Overview1

    Source: Secondary Research, Primary Research, MRFR Database, and Analyst Review

    CRM Software Market Trends

    Integration of Artificial Intelligence

    Artificial intelli...

    Market Segment Insights

    Smartphone Sensors Smartphone Type Insights

    The Smartphone Sensors market segmentation, based on smartphone type, includes standard smartphone, rugged smartphone, smartwatches, and other wearable. The standard smartphone segment dominated the market, accounting for the maximum market revenue. A smartphone is a mobile phone with a built-in computer and advanced features, such as web browsing and operating system, which are not associated with its counterpart. The rising mobile internet use, rising disposable income in developing countries, and high ownership of premium design smartphones are a few factors that are anticipated to grow smartphone sales. Smartphones are helped by a mobile operating system that offers advanced computing facilities. A smartphone can also work as a digital media player for uploading photos, videos, and music through a single interface.

    Smartphone Sensors Market, By Device Type Outlook, 2024 & 2035
    Get detailed insights about CRM Software Market

    Smartphone Sensors Manufacturer Insights

    The Smartphone Sensors market segmentation, based on the manufacturer, includes Apple Inc., Samsung Electronics, Huawei Technology, Xiaomi Inc., Oppo, Sony Corporation, HMD Global, and others. The Apple Inc. segment generated the most revenue due to its superior quality. Apple’s iPhone stands out over all other smartphones in the market. Apple Inc. is the market leader because they use more sensors in their devices to provide unique features. For Instance: Apple’s iPhone 12 uses a lidar for depth sensing, proximity for 3D touch, a gyroscope for compass, GPS, face ID for biometrics, auto-off, a barometer, a magnetometer for compass & GPS, and an ambient light sensor for auto-dimming displays. The better user experience, increased accessibility, and more security these sensors offer consumers to boost the segment‘s growth.

    Smartphone Sensors Application Insights

    The Smartphone Sensors market segmentation, based on the manufacturer, includes Apple Inc., Samsung Electronics, Huawei Technology, Xiaomi Inc., Oppo, Sony Corporation, HMD Global, and others. The Apple Inc. segment generated the most revenue due to its superior quality. Apple’s iPhone stands out over all other smartphones in the market. Apple Inc. is the market leader because they use more sensors in their devices to provide unique features. For Instance: Apple’s iPhone 12 uses a lidar for depth sensing, proximity for 3D touch, a gyroscope for compass, GPS, face ID for biometrics, auto-off, a barometer, a magnetometer for compass & GPS, and an ambient light sensor for auto-dimming displays. The better user experience, increased accessibility, and more security these sensors offer consumers to boost the segment‘s growth.

    Smartphone Sensors Regional Insights

    The Smartphone Sensors market segmentation, based on the manufacturer, includes Apple Inc., Samsung Electronics, Huawei Technology, Xiaomi Inc., Oppo, Sony Corporation, HMD Global, and others. The Apple Inc. segment generated the most revenue due to its superior quality. Apple’s iPhone stands out over all other smartphones in the market. Apple Inc. is the market leader because they use more sensors in their devices to provide unique features. For Instance: Apple’s iPhone 12 uses a lidar for depth sensing, proximity for 3D touch, a gyroscope for compass, GPS, face ID for biometrics, auto-off, a barometer, a magnetometer for compass & GPS, and an ambient light sensor for auto-dimming displays. The better user experience, increased accessibility, and more security these sensors offer consumers to boost the segment‘s growth.

    Smartphone Sensors Market, By Device Type Outlook, 2024 & 2035
    Get detailed insights about Smartphone Sensors Market

    Smartphone Sensors Price Insights

    The Smartphone Sensors market segmentation, based on price, includes USD 300 to USD 500, USD 100 to USD 300, above USD 500, and under USD 100. The USD 300 to USD 500 segment dominated the market revenue in the projected period. Most smartphones sold in medium-end devices have a sensor within this range. For instance: Nubia launched a new flagship Android device powered by the latest Snapdragon 8Gen 2CPU. The OEM has also specified that this gadget, which peculiarly seems to go by the name Z50 even though its processor was the z40 Pro, will compete with the Xiaomi 13 and iQOO11 series with cutting-edge LPDDR5X RAM and storage with the most recent UFS 4.0 spec.

    Get more detailed insights about CRM Software Market

    Key Players and Competitive Insights

    Leading market players are investing heavily in research and development to expand their product lines, which will help the Smartphone Sensors market, grow even more. Market participants are also undertaking various strategic activities to expand their footprint, with important market developments including new product launches, contractual agreements, mergers and acquisitions, higher investments, and collaboration with other organizations. To expand and survive in a more competitive and growing market climate, the Smartphone Sensors industry must offer cost-effective items.

    Manufacturing locally to minimize operational costs is one of the key business tactics manufacturers use in the Smartphone Sensors industry to benefit clients and increase the market sector. In recent years, the Smartphone Sensors industry has offered manufacturers some of the most significant advantages. Major players in the Smartphone Sensors market, including MS AG (Austria), Broadcom Inc. (US), DYNA IMAGE Corporation (China), Murata Electronics Oy (Finland), NEXT Biometrics Group ASA (Norway), Omron Corporation (Japan), Samsung Electronics Co. Ltd. (South Korea), Sony Corporation (Japan)., and others, are attempting to increase market demand by investing in research and development operations.

    Samsung is dedicated to abiding by local laws and regulations and enforcing a strict code of conduct for all employees. Samsung adheres to a straightforward business tent: to usage its technology and expertise to develop top-notch goods and services that make a more cultured world. Samsung provides a high importance on its people and technologies to do this. For Instance: In January 2023, Samsung Electronics launched its new MICRO LED, Neo QLED, and Samsung OLED product lines, along with lifestyle products and accessories, before CES® 2023.

    Apple Inc. is a multinational American technology business with its main office in Cupertino, California. According to revenue, Apple will be the top technological business in the world in 2022, with US $ 394.3 billion in sales. According to market capitalization, Apple is the largest corporation in the world as of March 2023. For Instance: In September 2022, the iPhone 14 and iPhone 14 Plus, which come in two sizes, 6.1 and 6.7 inches and include a smart design, camera upgrades, and game-changing new safety measures, were introduced by Apple. The iPhone 14 and iPhone 14 Plus have a powerful camera system that incorporates the primary and front TrueDepth cameras, the Ultra Wide camera for uncommon perspectives, and the photonic engine, an enhanced picture pipeline.

    Key Companies in the Smartphone Sensors market include

    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)
    MS AG (Austria)

    Industry Developments

    • September 2022: Comcast and Samsung Electronics announced their partnership to create 5G Radio Access Network (RAN) technologies to enhance 5G connection for Xfinity Mobile and Comcast Business Mobile users in Comcast service zones. Samsung will provide 5G RAN technology, and Comcast will deploy Citizens Broadband Radio Service (CBRS) and 600 MHz spectrum to provide 5G access to consumer and business users in the US.
    • October 2022: Huawei announced the release of the newest antenna solutions, including the Maxwell platform and the X2 antenna series, for the subsequent 5G antenna innovation stage. The new technologies speed up 5G deployment by improving antenna and setup capabilities.

    Market Segmentation

    Smartphone Type Outlook

    • Standard Smartphone
    • Rugged Smartphone
    • Smartwatches
    • Other Wearable

    Price Outlook

    • USD 300 to USD 500
    • USD 100 to USD 300
    • Above USD 500
    • Under USD 100

    Manufacturer Outlook

    • Apple Inc.
    • Samsung Electronics
    • Huawei Technology
    • Xiaomi Inc.
    • Oppo
    • Sony Corporation
    • HMD Global

    Application Outlook

    • High-Level
    • Mid-Level
    • Low-Level

    Manufacturer Outlook

    North America
    • US
    • Canada
    Europe
    • Germany
    • France
    • UK
    • Italy
    • Spain
    • Rest of Europe
    Asia-Pacific
    • China
    • Japan
    • India
    • Italy
    • Australia
    • South Korea
    • Rest of Asia-Pacific
    Rest of the World
    • Middle East
    • Africa
    • Latin America

    Report Scope

    Attribute/Metric Details
    Market Size 2023 USD 40.2 Billion
    Market Size 2024 USD 46.3 Billion
    Market Size 2032 USD 156.3 Billion
    Compound Annual Growth Rate (CAGR) 11.50% (2024-2032)
    Base Year 2021
    Market Forecast Period 2024-2032
    Historical Data 2018 & 2020
    Market Forecast Units Value (USD Million)
    Report Coverage Revenue Forecast, Market Competitive Landscape, Growth Factors, and Trends
    Segments Covered Component, Deployment, Application, Vertical, and Region
    Geographies Covered North America, Europe, Asia Pacific, and Rest of the World
    Countries Covered The U.S, Canada, Germany, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil

    Market Highlights

    Author

    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in market research and business consulting, working under the spectrum of information communication technology, telecommunications and semiconductor domains. aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    FAQs

    What is the expected CAGR of the CRM software market for the assessment period?

    The CRM software market is expected to register 6% CAGR over the assessment period.

    What will be the estimated valuation of the global market by the close of the review period?

    By the end of the review period, the market will be valued at around USD 35 Bn approximately.

    What are some of the major participants of the global market?

    Some of the global leaders operating in the market are Microsoft Corporation (U.S.), Amdocs (U.S.), Convergys Corporation (U.S.), and Adobe Systems Inc. (U.S.) among others.

    Which segments are covered in the report on the basis of application?

    By application, the CRM software market covers sales, manufacturing, marketing, customer service, supply chain, distribution, social networking, and others.

    Which region is expected to account for the highest share of the market?

    North America is estimated to account for the highest share of the global market in the coming years.

    1. Executive Summary
    2. Scope of the Report
      1. Scope of the Study
        1. Research Objectives
        2. Assumptions & Limitations
      2. Markets Structure
    3. Market Research
      1. Research Process
      2. Secondary Research
      3. Primary
      4. Forecast Model
    4. Market Landscape
      1. Five Forces Analysis
        1. Threat of New Entrants
        2. Bargaining power of buyers
        3. Segment rivalry
      2. Value Chain/Supply Chain
    5. Industry Overview of Global CRM Software Market
      1. Introduction
      2. Growth Drivers
      3. Impact analysis
      4. Market
    6. Market Trends
      1. Introduction
      2. Growth Trends
      3. Impact analysis
      4. Introduction
      5. SMEs
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates & Forecast by Region, 2020-2027
      6. Large Enterprises
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates
      7. Introduction
      8. Cloud
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates & Forecast by Region, 2020-2027
      9. On Premise
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates &
      10. Introduction
      11. Sales
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates & Forecast by Region, 2020-2027
      12. Marketing
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates &
      13. Manufacturing
        1. Market Estimates
        2. Market Estimates & Forecast by Region,
      14. Customer Service
        1. Market Estimates & Forecast,
        2. Market Estimates & Forecast by Region, 2020-2027
        3. Market Estimates & Forecast, 2020-2027
      15. Supply Chain
        1. Market Estimates & Forecast
      16. Distribution
        1. Market Estimates & Forecast,
        2. Market Estimates & Forecast by Region, 2020-2027
        3. Market Estimates & Forecast, 2020-2027
        4. Market Estimates
      17. Introduction
      18. BFSI
        1. Market Estimates & Forecast,
        2. Market Estimates & Forecast by Region, 2020-2027
        3. Market Estimates & Forecast, 2020-2027
        4. Market
      19. Manufacturing
        1. Market Estimates & Forecast
      20. IT & Telecommunication
        1. Market Estimates
        2. Market Estimates & Forecast by Region,
      21. Media & Entertainment
        1. Market Estimates &
        2. Market Estimates & Forecast by Region, 2020-2027
      22. Energy & Utilities
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates & Forecast by Region, 2020-2027
      23. Others
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates
      24. Introduction
      25. North America
        1. Market Estimates & Forecast,
        2. Market Estimates & Forecast by Organization Size, 2020-2027
        3. Market Estimates & Forecast by Deployment, 2020-2027
        4. Market
        5. Market Estimates
        6. U.S.
        7. Canada
        8. Mexico
      26. Europe
        1. Market Estimates & Forecast,
        2. Market Estimates & Forecast by Organization Size, 2020-2027
        3. Market Estimates & Forecast by Deployment, 2020-2027
        4. Market
        5. Market Estimates
        6. Germany
        7. France
        8. Italy
        9. Spain
        10. U.K
      27. Asia Pacific
        1. Market Estimates & Forecast, 2020-2027
        2. Market Estimates
        3. Market Estimates &
        4. Market Estimates & Forecast by
        5. Market Estimates & Forecast by Vertical,
        6. China
        7. India
        8. Japan
        9. Rest of Asia Pacific
      28. Rest of the World
        1. Market Estimates
        2. Market Estimates & Forecast by Organization
        3. Market Estimates & Forecast by Deployment, 2020-2027
        4. Market Estimates & Forecast by Application, 2020-2027
        5. Market
        6. Middle East &
        7. Latin America
      29. Salesforce.com
        1. Company Overview
        2. Product/Business
        3. Financial Updates
        4. Key Developments
        5. Company Overview
        6. Product/Business Segment Overview
        7. Financial Updates
        8. Key Developments
      30. Oracle Corporation
        1. Company Overview
        2. Product/Business Segment Overview
        3. Key Developments
      31. Microsoft Corporation
        1. Company Overview
        2. Product/Business Segment Overview
        3. Key Developments
      32. Adobe Systems
        1. Product/Business Segment Overview
        2. Financial
        3. Key Developments
      33. Amdocs
        1. Company Overview
        2. Product/Business Segment Overview
        3. Financial Updates
      34. Convergys Corporation
        1. Company Overview
        2. Product/Business Segment Overview
        3. Financial Updates
      35. Huawei Technologies Co. Ltd
        1. Company Overview
        2. Product/Business Segment Overview
        3. Financial Updates
      36. Infor Global Solutions, Inc.
        1. Company Overview
        2. Product/Business Segment Overview
        3. Financial Updates
      37. SAS Institute Inc.
        1. Company Overview
        2. Product/Business Segment Overview
        3. Financial Updates
      38. SYNNEX Corporation
        1. Company Overview
        2. Product/Business Segment Overview
        3. Financial Updates
      39. The Sage Group Plc.
        1. Company Overview
        2. Product/Business Segment Overview
        3. Financial Updates
      40. Verint Systems Inc.
        1. Company Overview
        2. Product/Business Segment Overview
        3. Financial Updates
      41. IBM Corporation
        1. Company Overview
        2. Financial Updates
        3. Key
      42. SugarCRM
        1. Company Overview
        2. Product/Business
        3. Financial Updates
        4. Key Developments
      43. NICE Ltd.
        1. Company Overview
        2. Product/Business Segment
        3. Financial Updates
        4. Key Developments
        5. Company Overview
        6. Product/Business Segment Overview
        7. Financial Updates
        8. Key Developments
      44. NetSuite Inc.
        1. Company Overview
        2. Product/Business Segment Overview
        3. Key Developments
      45. ZOHO Corporation
        1. Product/Business Segment Overview
        2. Financial
        3. Key Developments
      46. Infusionsoft
        1. Company
        2. Product/Business Segment Overview
        3. Financial Updates
        4. Key Developments
    7. Conclusion
    8. Global CRM Software by Organization Size Market: By Regions, 2020-2027
    9. North America CRM Software by Organization Size Market: By Country, 2020-2027
    10. Global CRM Software Market Segmentation
    11. Global CRM Software Market size by Vertical, 2020-2027

    CRM Software Market Segmentation

    CRM Software Component Outlook (USD Million, 2018-2030)

    • Software
    • Services

    CRM Software Deployment Outlook (USD Million, 2018-2030)

    • On-Premise
    • Cloud
    • Hybrid

    CRM Software Application Outlook (USD Million, 2018-2030)

    • Customer Service
    • Customer Experience Management
    • CRM Analytics
    • Marketing Automation
    • Salesforce Automation
    • Others

    CRM Software Vertical Outlook (USD Million, 2018-2030)

    • BFSI
    • Healthcare
    • IT & Telecommunication
    • Retail & E-commerce
    • Manufacturing
    • Government & Defense
    • Media & Entertainment
    • Others

    CRM Software Regional Outlook (USD Million, 2018-2030)

    • North America Outlook (USD Million, 2018-2030)

      • North America CRM Software by Component
        • Software
        • Services
      • North America CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
    North America CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • North America CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • US Outlook (USD Million, 2018-2030)

      • US CRM Software by Component
        • Software
        • Services
      • US CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • US CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • US CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • CANADA Outlook (USD Million, 2018-2030)

      • CANADA CRM Software by Component
        • Software
        • Services
      • CANADA CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • CANADA CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • CANADA CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

    • Europe Outlook (USD Million, 2018-2030)

      • Europe CRM Software by Component
        • Software
        • Services
      • Europe CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Europe CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Europe CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • Germany Outlook (USD Million, 2018-2030)

      • Germany CRM Software by Component
        • Software
        • Services
      • Germany CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Germany CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Germany CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • France Outlook (USD Million, 2018-2030)

      • France CRM Software by Component
        • Software
        • Services
      • France CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • France CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • France CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • UK Outlook (USD Million, 2018-2030)

      • UK CRM Software by Component
        • Software
        • Services
      • UK CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • UK CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • UK CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • ITALY Outlook (USD Million, 2018-2030)

      • ITALY CRM Software by Component
        • Software
        • Services
      • ITALY CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • ITALY CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • ITALY CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • SPAIN Outlook (USD Million, 2018-2030)

      • Spain CRM Software by Component
        • Software
        • Services
      • Spain CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Spain CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Spain CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • Rest Of Europe Outlook (USD Million, 2018-2030)

      • Rest Of Europe CRM Software by Component
        • Software
        • Services
      • REST OF EUROPE CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • REST OF EUROPE CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • REST OF EUROPE CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

    • Asia-Pacific Outlook (USD Million, 2018-2030)

      • Asia-Pacific CRM Software by Component
        • Software
        • Services
      • Asia-Pacific CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Asia-Pacific CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Asia-Pacific CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • China Outlook (USD Million, 2018-2030)

      • China CRM Software by Component
        • Software
        • Services
      • China CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • China CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • China CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • Japan Outlook (USD Million, 2018-2030)

      • Japan CRM Software by Component
        • Software
        • Services
      • Japan CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Japan CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Japan CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • India Outlook (USD Million, 2018-2030)

      • India CRM Software by Component
        • Software
        • Services
      • India CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • India CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • India CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • Australia Outlook (USD Million, 2018-2030)

      • Australia CRM Software by Component
        • Software
        • Services
      • Australia CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Australia CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Australia CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • Rest of Asia-Pacific Outlook (USD Million, 2018-2030)

      • Rest of Asia-Pacific CRM Software by Component
        • Software
        • Services
      • Rest of Asia-Pacific CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Rest of Asia-Pacific CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Rest of Asia-Pacific CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

    • Rest of the World Outlook (USD Million, 2018-2030)

      • Rest of the World CRM Software by Component
        • Software
        • Services
      • Rest of the World CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Rest of the World CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Rest of the World CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • Middle East Outlook (USD Million, 2018-2030)

      • Middle East CRM Software by Component
        • Software
        • Services
      • Middle East CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Middle East CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Middle East CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • Africa Outlook (USD Million, 2018-2030)

      • Africa CRM Software by Component
        • Software
        • Services
      • Africa CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Africa CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Africa CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others

      • Latin America Outlook (USD Million, 2018-2030)

      • Latin America CRM Software by Component
        • Software
        • Services
      • Latin America CRM Software by Deployment
        • On-Premise
        • Cloud
        • Hybrid
      • Latin America CRM Software by Application
        • Customer Service
        • Customer Experience Management
        • CRM Analytics
        • Marketing Automation
        • Salesforce Automation
        • Others
      • Latin America CRM Software by Vertical
        • BFSI
        • Healthcare
        • IT & Telecommunication
        • Retail & E-commerce
        • Manufacturing
        • Government & Defense
        • Media & Entertainment
        • Others
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